Shipping policy

FREE DUTIES-PAID DELIVERY TO THE USA

Every Dragon Dildo toy is shipped to you from the UK. All US orders ship Delivered Duty Paid (DDP). We prepay the import duties and taxes, so the price you see at checkout is the full price.

What this means for you:

  • No import duties, customs fees or taxes to pay when your order arrives
  • No surprise bills from the carrier and no holding fees
  • Customs clearance is handled under the US postal framework, so you don't need to do anything

Delivery times

US orders usually arrive in 7–14 days from dispatch.

Orders are shipped within 24 hours from our UK warehouse (excluding weekends and UK public holidays). Orders placed Monday to Friday before 11am UK time (around 6am Eastern / 3am Pacific) usually leave the same day. Orders placed after the cut-off are dispatched on the next business day.

Shipping costs

Shipping to the USA is free on every order. Import duties and taxes are always prepaid by us, so the price you see at checkout is the total you pay.

Where we deliver

We currently deliver to addresses in the 50 US states. If you have a PO box or a military address (APO/FPO/DPO), please contact us before ordering so we can check we can get your order to you.

Discreet packaging and billing

Parcels ship in plain, unbranded packaging. Nothing on the outside mentions the product or our store name. Your card statement shows a discreet billing name.

Tracking

Every order is fully trackable. We email you a tracking link on the day your order ships. Once your parcel reaches the US, it is delivered by the US postal network, and you can follow it the whole way.

Order changes and cancellations

Our fulfillment process is fully automated, so orders cannot be canceled or changed once they are placed. Please check your order and shipping address carefully before checkout.

Delays

Please note: customs inspections, carrier delays, severe weather and other things outside our control can sometimes push delivery beyond the usual times. We always do our best to get your order to you as quickly as possible, and we appreciate your patience. If your tracking hasn't updated in a while, contact us and we'll look into it.

Shipping to the UK

Free express signed and tracked delivery in the UK on orders over £60.