Your most-asked questions about Dragon Dildo® safety, discretion, delivery, and returns - answered clearly by our team. This 2025 update reflects live shipping performance, support logs, and verified customer feedback.
Key takeaways
- All toys are 100% platinum-cure silicone, non-porous and phthalate-free.
- Discreet packaging and billing as AJC Marketing Ltd.
- 48-hour tracked UK delivery in most areas; same-day dispatch cut-off 11am (Mon–Fri).
- Orders are fully automated, so cancellations/changes aren’t possible once placed.
- Returns accepted on unopened items within 30 days (hygiene policy applies).
Can I cancel or change my order after placing it?
No. Our system is automated for speed. Orders begin processing immediately and can’t be cancelled or amended.
- Address changes: not possible post-purchase; use the courier link to manage delivery.
- Basket changes: review carefully before checkout; add/remove items prior to payment.
Are Dragon Dildo® toys body-safe?
Yes. We cast exclusively in platinum-cure silicone. It’s hypoallergenic, non-porous, and free from phthalates or plasticisers. Wash with warm water and mild, fragrance-free soap, then air-dry before storage.
Recommended lube?
Use water-based lubricants to preserve the surface finish and maximise compatibility. We recommend Dragon Jizz cum lube.
Helpful reading: NHS guidance on toy hygiene here and general toy advice from Planned Parenthood.
How discreet is shipping and billing?
Parcels arrive in plain, unbranded packaging with no product wording outside. Billing will be from a discreet, inconspicuous UK limited company.
Can I ship to lockers or collection points?
Royal Mail Tracked & Signed requires a signature. If your locker provider accepts signed deliveries, you can use it, please confirm with the provider before ordering.
What are UK delivery times?
Orders placed before 11am (Mon–Fri) are typically dispatched the same day from our UK warehouse.
| Region | Typical Delivery | Service |
|---|---|---|
| Mainland UK | 48-hour tracked | Royal Mail Tracked & Signed |
| Highlands & Islands | 48–72 hours | Royal Mail / partner carriers |
What if my order is delayed?
You’ll receive a tracking link by email/SMS. Use it to re-schedule delivery, set preferences, or route to a collection point. If the parcel hasn’t moved after 2 business days from dispatch, email orders@dragondildo.co.uk with your order number.
Royal Mail delivery info: Tracked services.
What is your return/refund policy?
We accept returns of unopened, unused items within 30 days of receipt (hygiene-sealed). Opened toys cannot be accepted for health reasons.
- Contact orders@dragondildo.co.uk for authorisation before sending.
- Refunds cover the item price; original paid shipping is non-refundable.
- Faulty items are replaced at no charge once inspected.
Consumer rights overview: Citizens Advice.
What are the pros and cons of your automated ordering?
| What it means for you | Pros | Cons |
|---|---|---|
| Automated processing | Fast dispatch, fewer stockouts, accurate tracking | No post-purchase edits or cancellations |
| Tracked & Signed delivery | End-to-end visibility, proof of delivery | Signature required; locker must support signed items |
| Hygiene-sealed returns | Safety for all customers; clear policy | Opened items are non-returnable |
Firsthand proof (2025 performance)
- Dispatch speed: 92% of weekday orders placed before 11am were dispatched same-day (Jan–Aug 2025, warehouse logs).
- Delivery time: 94% of UK parcels delivered within 48 hours of dispatch (Royal Mail scan data, 2025).
- Customer satisfaction: 4.8★ Trustpilot average with frequent mentions of “discreet packaging.”
These metrics come from internal picking/scan reports and public reviews aggregated in 2025.
FAQs
Do you ship internationally?
Currently we ship within the UK only.
What payment methods do you accept?
Visa, Mastercard, American Express, Apple Pay, Google Pay, Shop Pay, and other secure wallets.
How do I clean and store my toy?
Wash with warm soapy water before and after use. Air-dry and store in a cool, dry place away from other materials and sunlight.
How do I contact support?
Email orders@dragondildo.co.uk. We aim to reply as quickly as possible during business hours.
Why trust us
This guide is written by Emily Conway, creative director of Dragon Dildo® (UK-registered trademark, 2021). Emily oversees product safety, fulfilment, and customer experience, and regularly reviews shipping KPIs and buyer feedback.
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