Refund policy

Applies to orders placed on dragondildo.co.uk. Operated by AJC Marketing Ltd (Co. No. 11585881).

1. Your Right to Cancel (Withdrawal)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel most orders within 14 days of receiving your goods, without giving a reason.

To exercise this right, notify us before the 14-day period expires by emailing orders@dragondildo.co.uk with your order number and a clear statement that you wish to cancel.

2. Exceptions - When the Right to Cancel Does Not Apply

Adult toys (hygiene exception): Under Regulation 28(1)(e) of the Consumer Contracts Regulations 2013, you cannot cancel or return any adult toy product once the sealed packaging has been opened or the product has been used. This is the hygiene exception for goods that cannot reasonably be resold for health or hygiene reasons. This exception is clearly disclosed at the point of purchase on our product pages and at checkout.

Made-to-order merchandise (custom goods exception): Under Regulation 28(1)(b), you cannot cancel or return any merchandise item (t-shirts, hoodies, beanies, tote bags, tumblers, or similar items) produced to your specification or personalised for you. All merchandise is printed to order and made specifically for each customer. This is disclosed at the point of purchase.

3. Returning Eligible Items

If your item is eligible for return (e.g. an unopened, sealed toy returned within 14 days), you must:

  • Contact us first at orders@dragondildo.co.uk before sending anything back.

  • Return the item in its original, unopened, undamaged packaging

  • Cover the cost of return postage (we recommend tracked shipping - we cannot accept responsibility for items lost in transit)

  • Ensure the item reaches us within 14 days of notifying us of your intent to cancel

We do not charge any restocking fee. Refunds are processed to your original payment method within 14 days of receiving the returned item, or within 14 days of receiving proof of return - whichever is earlier.

4. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or is not as described, your statutory rights are unaffected and we will remedy the issue at no cost to you. Please contact us at orders@dragondildo.co.uk with:

  • Your order number

  • A description and photographs of the issue

We will offer a replacement, repair, or full refund as appropriate. There is no time limit imposed by us for reporting defects - your statutory rights under the Consumer Rights Act 2015 apply in full.

5. Unauthorised Returns

Please contact us before sending any return. Items returned without prior authorisation will be returned to sender at the customer's expense.

6. Refund Processing

Once a refund is approved, we will process it to your original payment method within 14 business days. In most cases refunds are processed sooner. You will receive a confirmation email when the refund has been issued.

7. Your Statutory Rights

Nothing in this policy limits or affects your statutory rights under the Consumer Rights Act 2015 or any other applicable UK consumer protection legislation. If you are unsure of your rights, the Citizens Advice Bureau (citizensadvice.org.uk) can provide guidance.

8. Contact

  • Email: orders@dragondildo.co.uk

  • Website: dragondildo.co.uk

  • Company: AJC Marketing Ltd, registered in England & Wales, Co. No. 11585881

Policy last updated: March 2026.